Benefits & Realisations Operational Excellence

Environment	Assignment	Result
Financial, Professional Services	Transformation & alignment of ITIL service management at affiliates in Belgium, France & Germany	Cost reduction of the operational model amongst 3 countries. Installation of a virtual service desk
Insurances	Transformation of business processes, IT change management for : organization, data, applications, change of HR staff), IT infrastructure alignment	Cost reduction of ICT (1 data centre for 2 business channels in stead of 2) Harmonisation of the service management operation of 2 companies towards an outsourced solution for front-, production, sales & marketing for data – IT – telephone and CRM.
Banking	International implementation and roll-out of ITIL service management, Transformation / restructuring of service desks	Process alignment of the framework for service management, tooling and organisational layer (Global Operational Model for 5 service desks). Increase the operational excellence.
Utilities / Energy	SAP Implementation of ITIL service management	Transition of the static SLA (paper procedure) towards a dynamic and integrated service delivery
Service delivery management for an ERP backbone	Establishing service delivery between European stakeholders, customers, ICT solution providers (Europe & India), outsourcing	Service delivery restored

Approach