2008.06 – 2008.10 / Merge of CRM solutions Program & project mngt

• Project management of a corporate IT/IS migration of CRM layers of ABN Amro & Fortis
• Implement the program “Common Sales & Transaction Portal (CRM / Siebel layer) for Commercial and Merchant Banking”
accessible through a Single point of Access to improve sales & services at all affiliates and enable cross-selling
• Transform and merge the CRM solutions to reduce the financial exploitation
• Key stakeholder & scope management of both companies.
• Risk management (primary & secundary business process identification, detailed analysis, framework definition for mitigation, planning, communication)
• Financial reporting