2004.07 – 2005.01 / SDM ERP Business liaison officer

• International service delivery manager
• Delivery of an ERP/CRM + hardware solution in Europe (logistics, purchase, sales, invoicing, stockage, delivery)
• Bridgehead between the customers in Europe (key-users, EDP managers, business) and resolver groups of IBM in India (program & project managers, technical responsibles)
• Economisation of the procedures applied to reduce the cost